Claims Scenario #1: Problems During Testing
A space‑technology manufacturer designs and supplies power‑control systems for spacecraft. One of its systems is integrated into the design of a low‑Earth‑orbit satellite constellation.
During final testing, an electrical fire damages several components. While the cause is not immediately clear, internal reports suggest the power‑control system may be at fault. The manufacturer notifies Relm of a circumstance that could give rise to a claim.
To preserve commercial relationships and reduce potential downstream losses, the manufacturer offers a full refund for the alleged faulty system and compensates the satellite operator for damaged components.
Subsequently, the satellite operator’s insurers seek recovery, alleging the power‑control system caused the damage and contributed to program delays and a missed launch window.
NOVASPACE responds by covering loss‑mitigation expenses, liability arising from property damage and economic loss (including sub‑limited cover for missed launch windows), legal defense costs, and public‑relations expenses to manage reputational impact.
Claims Scenario #2: Software Failure and Network Security Breach
A specialist software provider supplies advanced modelling tools that simulate heat dissipation for spacecraft reentering the Earth’s atmosphere. The software is integrated into a customer’s concurrent design environment to accelerate development timelines.
Later in the program, the customer’s engineers identify discrepancies between the software’s outputs and independent calculations, causing a six‑month delay in the program. The customer alleges professional negligence relating either to the service provided or the software interface itself.
During investigation of the claim, malware is discovered within the customer’s systems. The customer alleges the software provider is responsible for the security breach and seeks damages for remediation and operational impact.
NOVASPACE responds regardless of whether the issue arises from a service failure or product defect, providing defense and settlement support, funding incident‑response services to investigate and remediate the breach, and covering network‑security liability associated with the claim.