Claims Scenario #1: Technology Failure in Satellite‑Enabled Services
A company operating a constellation of hyperspectral low‑Earth‑orbit satellites provides satellite tasking and analytical services to commercial customers, including mining companies. Customer‑specific tasking requests are processed through bespoke software designed to identify likely mineral deposits.
One customer alleges that the service failed to identify a significant mineral deposit that was later exploited by a competitor. The customer issues a claim alleging negligence in the delivery of space‑enabled analytical services.
As investigation progresses, it emerges that the analytical tools had correctly identified the deposit, but a coding error in the user interface prevented the customer from seeing the result. The technological failure remains covered under the policy.
During the course of the claim, a junior employee is targeted by a social‑engineering scam and is tricked into making a payment believed to be connected to expert advisory fees.
OMEGASPACE responds by providing defense and investigation support for space services and space‑technology liability claims, covering the social‑engineering fraud loss, and funding public‑relations costs to mitigate reputational damage following public disclosure of the dispute.
Claims Scenario #2: Privacy and Network Security Breach
A satellite‑enabled monitoring company combines Earth‑observation imagery with weather and hydrological models to deliver near real‑time flood‑warning services via a consumer application. Limited personal information is held to support service delivery.
The company receives intelligence that personal data relating to end users has appeared for sale on the dark web. It immediately engages the 24‑hour incident‑response service and notifies Relm of a potential claim.
Forensic investigation confirms a network‑security breach as the cause of the data exposure. Regulators subsequently involve the company in wider investigations into insurers that rely on the service for domestic flood‑risk monitoring.
OMEGASPACE responds by funding incident‑response and remediation services, supporting notification obligations, covering regulatory investigation costs, indemnifying liability claims (if made), and reimbursing lost profits arising from business interruption while systems are restored.
